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Drew's editorial team
How can a CRM tool help my company?
Nowadays, having a CRM tool makes it easier for you to store the personal information of your customers in a database and it allows you to track interactions with your leads, prospects and customers, ...
Being at the vanguard: Technology use in your business
The pervasive influence of technology is present in almost every aspect of our lives and, as it's developed and improved, you have to keep your business updated too. When the Internet emerged, ...
Project management: How to choose a simple and intuitive tool
Some time ago, project management was carried out manually using boards and markers, notepads, folders, post-its, and all types of documents and pieces of paper at the office. With the passage of ...
What is it and why do you need to apply the Lean Management methodology?
Lean methodology is a new way to manage the processes that are carried out in a company. Basically, its goal is to clean all those activities that don't add value to get a high-quality product and a ...
ISO 9001 Certification: Its consequences in the continuous improvement of processes
When we talk about ISO 9001 standards, we mean those developed by the International Organization for Standardization and which establish the requirements for a quality management system that can be ...
Continuous improvement: Have your processes improved in the last 5 years?
There are many different definitions of process revision and continuous improvement. First of all, a business process is any series of activities that allows you to do a task in your company, ...
Process improvement: Six Sigma
Let's begin with a question: Is it bad being mistaken 1% of the time in my company? Many people would say "NO, that means that 99% of the time you do things right"; but, what about that 1% of the ...
Step by step: How to increase productivity at the factory?
No matter your business' size, improving productivity is vital to increase gross profit and keep competitiveness. Productivity at the factory is a combination of employees, teams, and efficient ...
After closing a sale: measuring customer satisfaction
Usually, when we own a business, we are focused on closing more and more sales without thinking about how satisfied our customers are after they made a purchase. This will determine whether they will ...
Why is it so important to train your employees?
At present, companies try to be more and more competitive; that's why they improve their processes. To carry out these improvements, it is necessary to have employees duly trained to achieve the ...
5 main employee surveys you should know
For a small company, it's not difficult to know and take care of its employees. This is one of the advantages of a collaborative environment. People know each other in person and communication is ...
5 tips to increase employee loyalty and commitment
Every team manager will agree: keeping qualified, talented, devoted, committed, and loyal employees is one of the most important parts of their job.
Save time and resources: Uniting your company with its processes
All companies work with processes that interact with all the areas to reach their goals.
Continuous improvement with Lean + Six Sigma + TOC
Among the main concerns companies have, we can mention saving money, producing more income, achieving greater productivity and profitability in their teams as well as improving customer satisfaction ...
9 tips for a successful employee onboarding process
A study by Bersin by Deloitte shows that, without the right onboarding for new employees, companies can lose 4% of their employees the first month and, even worse, about 22% before the first 90 days.
3 steps to integrate WhatsApp with your website
WhatsApp is so used nowadays (at least in the Western world) and we have become so familiar with it that we do not even remember what SMS means. (In case you have looked it up, SMS= Short Message ...
Digital revolution: Automation and integrations, are they necessary?
We get it. Your company is your life and you're nervous about taking the next step to move on. Every business owner faces the challenge of digitizing his/her company or keeping the status quo. ...
How to carry out a complete financial audit and optimize its cost
Most people think that financial audits are like researches carried out by a Certified Public Accountant (CPA). That is one definition and if your company needs a loan, it's possible it lists on the ...
Wasting time: What is delaying the completion of your projects?
Wasting time in the completion of projects is more frequent than we think and it makes companies worry since delivering projects on time will depend on how satisfied the customer is with the work ...
Tips to improve the profitability of your company
How can I improve the profitability of my company? What can I do to make my business grow and survive over time? In order to improve the rentability of a business, you need to think about the big ...
Marketing strategies: ROI calculation and its effectiveness
Measuring the contribution that a specific marketing strategy made to the income and revenue of the company is the panacea of marketing measurement since it is vital to define and orient the ...
Profitability: Marketing agencies
Knowing true profitability is one of the biggest challenges that marketing agencies are facing in the last few years since sometimes they do not get the total revenue after an important campaign, in ...
Integration of areas: What are you missing? 7 tips to get it
A common situation happening to all companies when they start to grow by incrementing their income, contracts and sales. As a result of this, information increases and the operative, human and ...
The information flow and the internal communication of your company
The communication or information flow inside a company refers to the movement of instruction and information within a company.